Customer Care
A little help from the Perky Worms team. Whether you’re checking an order, choosing a blend or arranging your next delivery, here’s where to start.
Get in touch
Email info@perkyworms.co.uk. For order enquiries, include your order number and the email address used at checkout so we can find your purchase.
You can also use our contact page.
Orders & delivery
Delivery options and charges are shown at checkout before you pay. Keep your order confirmation handy, and use any tracking link included in your dispatch email to follow your parcel.
If your parcel hasn’t arrived, something is missing or your delivery address needs correcting, contact us with your order number. For address changes, get in touch as soon as possible; an order already dispatched may not be changeable.
Returns & damaged items
Need help with a return, or received a damaged or incorrect item? Email us with your order number and a description of the problem. Photos of the item and packaging can help us understand what has happened.
Please contact us before sending an item back so we can provide return instructions. Read our refund policy for the full returns process.
Repeat deliveries
Our 2 litre Perky blends are available as a one-off purchase or on repeat delivery every month, every two months or every three months. Choose your preferred option on the product page before adding it to your basket.
Subscriptions renew automatically at the selected interval. Use the subscription-management link in your emails to review, skip or cancel future deliveries. If you need help, contact us before your next renewal. Cancelling future deliveries does not automatically cancel an order that has already been processed.
Help choosing a blend
Take the Perky blend quiz for a starting suggestion from our range. For plant-specific questions, tell us the plant name, whether it is in a pot or the ground, and its growing stage. Follow the instructions supplied with your product.