Welcome to Perky Worms, operated by Mousen LTD (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website and services (collectively, “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Eligibility
You must be at least 18 years old to use our Site. By using our Site, you represent and warrant that you are of legal age to form a binding contract with us.
Prohibited Conduct
You agree not to:
- Use the Site for any unlawful purpose.
- Violate any applicable laws or regulations.
- Engage in any activity that could harm or disrupt our Site.
- Use automated systems to access our Site without our permission.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your
Services
Dendrobaena and Lob worms are not fit for human or animal consumption. Perky Worms accept no liability if these are consumed by human or pet.
Order Acceptance and Products
All orders placed through our Site are subject to acceptance by us. We may, in our sole discretion, refuse to accept or cancel any order for any reason.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Pricing and Payment
Prices for our products are subject to change without notice. We accept various forms of payment as indicated on our Site. You agree to pay all charges incurred by you or any users of your account and credit card or other payment method at the prices in effect when such charges are incurred.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Shipping and Delivery
We will make reasonable efforts to deliver products in a timely manner. However, we are not responsible for any delays in delivery that are beyond our control. Risk of loss and title for products pass to you upon delivery.
Returns and Refunds
At Perky Worms, we strive to provide our customers with the highest quality live worms for fishing bait, pet food, and plant food. We understand that issues may arise, and we are committed to ensuring your satisfaction with our products. Please read our returns policy carefully to understand our practices and your rights regarding returns and refunds.
Due to the nature of live products, we only accept returns under the following conditions:
- The worms arrived dead or in poor condition.
- Incorrect type or quantity of worms was delivered.
- The delivery did not arrive within the guaranteed delivery timeframe, resulting in the unsuitability of the worms.
Once we receive your report, we will review the information provided and respond within 48 hours. If your claim is approved we will offer a replacement shipment of worms at no additional cost. Alternatively, we can issue a full or partial refund to your original method of payment.
Reporting an Issue
If you encounter any of the above issues, please report it to us within 24 hours of receiving your order. To file a report:
- Email us with your order number and a description of the issue.
- Attach clear photos of the worms and the packaging to support your claim.
- Conditions for Refunds and Replacements
- To qualify for a refund or replacement:
- Claims must be made within 24 hours of delivery.
- Clear photographic evidence must be provided.
- The worms must be returned in their original packaging if a return is requested by our customer service team.
Non-Returnable Items
We do not accept returns or offer refunds for:
- Orders reported after the 24-hour window.
- Worms that have been used, mishandled, or improperly stored by the customer.
- Situations where incorrect delivery address or absence of the recipient led to the condition of the worms.
Shipping Costs
If the return is due to our error (dead worms, incorrect type or quantity), we will cover the return shipping costs. For other situations where a return is approved, the customer may be responsible for the return shipping costs.
Customer Responsibility
Customers are responsible for ensuring that they are available to receive the shipment and that the delivery address provided is correct. Any delays caused by incorrect address information or absence of the recipient may not qualify for refunds or replacements.
Contact Us
For any questions or further assistance regarding returns and refunds, please contact our customer service team. By placing an order with Perky Worms, you agree to this returns policy. We reserve the right to update or modify this policy at any time, so please review it periodically.
Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Intellectual Property
All content and materials available on our Site, including but not limited to text, graphics, logos, images, and software, are the property of Mousen LTD trading as Perky Worms or its licensors and are protected by copyright, trademark, and other intellectual property laws. You agree not to use, reproduce, or distribute any content from our Site without our prior written permission.
Limitation of Liability
To the maximum extent permitted by law, Mousen LTD trading as Perky Worms shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Site; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our Site; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site by any third party; (v) any errors or omissions in any content; and/or (vi) any other matter related to the Site.
Perky Worms liability is to maximum value of the product purchased by yourself and no more.
Third party links
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, please review our privacy policy separate.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our Site. You are advised to review these Terms periodically for any changes. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which is available on our Site. Please review our Privacy Policy to understand our practices.
Contact Us
If you have any questions about these Terms, please contact us at:
Mousen LTD trading as Perky Worms
4 Mousen cottages
Belford
Northumberland
NE70 7HN